what makes us different
COMPANY PROFILE
Establishment
Established in May 2014, RTW Holidays Sdn. Bhd. is a trusted Malaysian travel agency with over a decade of proven experience in providing exceptional and personalized travel services across the globe. Built on values of integrity, reliability, and customer-first service, we are committed to crafting tailored travel experiences for both leisure and corporate clients.
Over the years
RTW Holidays has grown steadily, driven with passion for excellence and a strong focus on client satisfication. We pride ourselves on our responsiveness, ensuring every inquiry is attended within 24 hours.
Approaches
Whether it's a family getaway, business incentive trip, or a bespoke group itinerary, our experienced team is equipped to handle the unique demands of each journey. We thrive on challenges and take pride in delivering seamless, end-to-end travel planning - no matter how complex.
Malaysia's leading General Sales & Services Agencies (GSSA)
Our Vision
To become a premier travel and airline representation company in Southeast Asia, recognized for exceptional service, strong partnerships, and seamless travel experiences that bring people and places together.
Our Mission
- Provide outstanding value and tailored travel solutions for leisure, corporate, and religious travelers.
- Serve as a reliable GSSA and airline sales representative, enhancing brand visibility and regional reach.
- Uphold the highest standards of professionalism, responsiveness, and integrity in every interaction with customers and partners.
- Foster long-term growth by building strong, lasting relationships with travel agents, airlines, and regulatory bodies.
Our Goal
- Grow our presence throughout Southeast Asia as a comprehensive travel and GSA service provider.
- Deepen strategic partnerships with airlines — including our official GSA role for flydubai — to drive sustainable growth.
- Create innovative, market-responsive travel experiences that meet evolving customer demands.
- Harness data, technology, and skilled talent to stay competitive in a fast-changing industry.
- Enhance connectivity, accessibility, and service quality for travelers across all market segments.
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Our Services
General Sales & Services Agent (GSSA)
RTW Holidays is proud to be a leading General Sales & Services Agent (GSSA) in Malaysia, representing both online and offline carriers. Our clients include:
- Travel Agents
- Corporate & cargo agents
- Airline partners
- Tour Producers & Wholesalers
We are commited to building brand presence and driving growth for the airlines we represent. Our approach is hands-on, market-driven, and relationship-focused — ensuring results that align with our airline partner’s strategic objectives
Why Us
We offer you over a decade of industry experience for the best solution
We offer specialized manpower solutions for the aviation, travel, and logistics industries, designed to meet your operational needs. With a focus on efficient transportation management, we ensure smooth transitions between air and ground services. Our capabilities also include expert warehouse and storage solutions to enhance your supply chain efficiency. Count on us for dependable, streamlined services that keep your business running smoothly.
Logistics
Manpower
Storage
Aviation & Travel
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Experience
Our Strategic Roles & Representations
At RTW, we take pride in representing some of the world’s most dynamic travel and aviation brands through three core capacities: